refund and exchanges

At AzelBeauty, we strive for customer satisfaction. If you receive a damaged or incorrect item, we offer a refund or exchange under the conditions below.

Refund & Exchange Eligibility

• Items must be damaged, defective, or incorrect to qualify.
• Requests must be made within 7 days of receiving your order.
• Non-Returnable Items: For hygiene reasons, beauty products, sale items, and gift cards are non-refundable unless damaged or incorrect.

How to Request a Refund or Exchange

📩 Email us at contact@azelbeauty.com Our Contact Us with:

• Order number
• Clear photos showing the issue

Once approved, we will provide return instructions (if needed) and process your refund or replacement.

Refund Processing

• Refunds are issued to the original payment method within 10 business days after approval.
• If you haven’t received your refund within 15 business days, please contact us.

⚠️ EU 14-Day Cooling Off Period: Does not apply to beauty products for hygiene reasons.

For any further inquiries, contact us at contact@azelbeauty.com.